Clear purchase expectations. Fair technical review.
Understand the digital access you are buying, what qualifies for review and how to report a genuine problem.
No change-of-mind guarantee
We do not offer discretionary refunds for personal preference or market outcomes. Mandatory rights remain protected.
Evidence-based technical review
Non-delivery and a product failing to perform its described function are reviewed on their facts.
Review the product carefully
Check the features, access scope, platform requirements and analytical limitations before ordering.
1. What you purchase
Your purchase provides personal digital access to the selected AGProLabs TradingView analytical tool or expressly included catalog scope. It is not a physical item, trial, money-back performance guarantee, financial advisory service or automated execution service. Activation is manual after payment and account verification. Review the product description, images, access term and delivery policy before paying; ask support if a feature or requirement is unclear.
2. No discretionary refunds
No discretionary change-of-mind refunds. AGProLabs sells digital analytical access, not a promised trading result. Personal preference, losses, missed opportunities or unpredictable markets alone do not establish a product defect. Genuine non-delivery, technical non-conformity, applicable mandatory consumer rights and payment-provider rules remain separately reviewable.
We do not offer voluntary refunds merely because you change your mind, no longer want the product, prefer another interface or tool, do not use the access, or expected a feature that was not advertised. Choosing the wrong product is not an automatic discretionary refund entitlement; contact us promptly, especially before activation. Any mandatory withdrawal, non-conformity or misdescription rights take precedence.
3. Market outcomes are not product guarantees
All technical analysis is conditional. News, liquidity, volatility, gaps and changing participation can invalidate an interpretation. A losing trade, unsuccessful setup, false breakout, missed move, fewer signals than expected, or a market moving against an analytical reading does not by itself show that the software is defective or create a refund entitlement.
Outputs must be assessed against the product’s documented rules and conditions, not against a desired profit. This does not excuse an actual software fault, inaccurate product description or failure to provide the purchased service. Read the Risk Disclosure.
4. Issues that deserve review
Examples include paid access not being supplied, access to the wrong purchased product, repeatable script errors in a supported configuration, a material advertised function not working as described, and duplicate or incorrect charges. A report is assessed individually; opening a report is neither automatic refund approval nor automatic rejection.
Settings, account permissions, data feeds, TradingView limits and third-party outages may explain an issue. We will distinguish these from an AGProLabs defect, without using third-party involvement to dismiss obligations imposed by law.
5. How to report a technical problem
Use the technical issue checklist. Identify your order, product and version, the exact page URL or script module, what you expected, what happened, the full error text and steps that reproduce it. Include symbol/exchange, timeframe, relevant settings, occurrence time and timezone, and device/browser where relevant.
Attach clear screenshots or a short recording when available, showing the affected area and enough context to reproduce the problem. Redact sensitive data. If images are unavailable, explain why and provide a detailed written description. Evidence requests must be reasonable and relevant; inability to provide a screenshot does not automatically defeat a valid claim. Non-delivery or duplicate-payment reports do not require a chart screenshot.
6. Review and resolution
We first identify the purchase and issue, request necessary missing details, and assess reproducibility and the product description. Where appropriate, we may offer configuration assistance, restored access, a correction or another lawful remedy. If a defect cannot be resolved as required by applicable law, an applicable price reduction, cancellation or refund will be considered.
Support cooperation helps diagnosis but does not remove statutory remedies, impose an arbitrary reporting deadline, or require you to wait beyond a legal deadline. A vague report may require clarification before a technical conclusion can be reached. We explain the outcome and reason through the support channel used.
7. Withdrawal and digital access
Being a digital product does not automatically remove every cancellation right. Where a statutory withdrawal period applies, it is respected unless a valid legal exception applies. For example, loss of withdrawal rights for immediately supplied digital content in relevant jurisdictions requires the legally required express consent, acknowledgement and commencement of supply, together with any required confirmation.
Payment alone, reading this page or a general acceptance of terms is not proof that these specific requirements were met. If the necessary conditions were not satisfied, the applicable withdrawal right remains. Contact support to exercise an applicable right; use the relevant platform procedure for a Whop purchase where appropriate.
8. Whop, payments and disputes
Whop purchases also follow the applicable Whop Buyer Terms and payment-provider processes. Whop, card issuers or other competent bodies may make decisions under their own applicable rules or legal duties. This policy does not override those processes or limit lawful dispute rights.
Please contact support with the facts so we can try to resolve the issue directly. Doing so is not a waiver of your rights or a condition for using a legally available dispute route. We may supply relevant order, access and support records in response to a dispute, in accordance with our Privacy Policy. A good-faith complaint or dispute alone is not abuse.
9. Approved refunds
Where a refund is approved or legally due, we communicate the amount and processing route. Refunds are normally returned through the original payment route where supported, subject to provider procedures and applicable law. Settlement time depends on the provider; we do not promise an unverified processing time. Duplicate recovery of the same payment is not permitted. Access associated with a fully refunded and cancelled purchase may be withdrawn as permitted by law.
10. Contact and your rights
Email or contact AGProLabs on Telegram. Include the order reference and a clear account of the issue. Never send passwords, complete payment-card details, private keys or wallet seed phrases.
Earlier purchases remain subject to the terms applicable when ordered and mandatory law; publishing this text does not create retroactive customer consent.
Nothing here excludes mandatory consumer remedies or applicable court, regulator, platform or card-network rights. If a provision conflicts with mandatory law, that law prevails to the extent required.